Today’s homebuyers — especially younger and first-time homeowners — expect digital convenience, immediacy and transparency in the homeownership journey. From mortgage applications to virtual tours, the experience has increasingly shifted online.
Now, some home warranty companies are undergoing the same transformation, evolving from traditional service contracts to high-tech home warranty services that meet modern expectations.
American Home Shield® is a top-rated home warranty company that is closing the digital gap by integrating tools that streamline service and give homeowners more control.
Self-service tools empower the modern homeowner
At the core of innovative home warranties is homeowner empowerment. Rather than solely waiting on traditional call centers, users can access support through an online portal and mobile app.
With AHS coverage, details are also easily accessible online, with detailed system and appliance coverage information available on the AHS website. This kind of streamlined control appeals to digital-first buyers who prefer self-service convenience to traditional phone-based interactions.
Video-based troubleshooting support
One standout innovation offered by AHS is video chat support — allowing members with select plans to video chat directly with live, repair Experts with an average of 20 years’ experience in the field to help access or fix home hassles over the phone. Video chat can help homeowners:
- Assess or fix electrical, plumbing, HVAC, appliance and general repair issues
- Resolve minor problems over the phone without having to pay the service fee
- Educate homeowners on basic DIY assessments
This tool doesn’t just make home ownership easier — it builds confidence. For AHS members, it’s like having a knowledgeable Expert in their pocket.
Real-time updates and service request routing
Tech-enabled service request processing is making the experience simple and streamlined. Instead of uncertainty after requesting service, homeowners can now receive:
- Push notifications
- Real-time status updates on service requests
- Appointment confirmations and reminders
- Routing to qualified and independent repair Pros
When homeowners can follow each step in the service request process at the touch of a button, trust improves — and so does homeowner happiness.
How tech-enabled protection helps agents stand out
For real estate professionals, high-tech home warranty solutions offer advantages beyond the traditional experience. Digital-first service helps agents:
- Deliver a modern experience
- Offer digital-first buyers the immediacy and transparency they expect
- Provide high-tech support that improves the buyer experience after closing
- Reduce friction when a covered system breaks down shortly after move-in
- Strengthen trust through proactive protection
AHS real estate plans make it easy for agents to integrate warranties into their offerings, as the warranty can be ordered anytime during a real estate transaction. An AHS real estate home warranty can help you stand out with quality coverage for your clients, along with other benefits.
A more modern path to home protection
As homeownership becomes more digital and more complex, high-tech home warranties play a growing role in protecting budgets, empowering buyers and supporting agents. By choosing a provider like AHS — a top-rated home warranty company offering innovative solutions and service — agents can deliver peace of mind and convenience long after closing day.HS, homeowners can easily file and manage claims through a secure portal. The AHS app allows users to:
- Manage your plan
- Make a service request
- Track repair progress
- Video chat with home repair Experts
- Review plan agreement
The post Innovative home warranties: How tech is transforming protection for today’s homeowners appeared first on Inman.
